Comparison
Otter.ai vs. Minuta: notes after, or answers live?
Otter helps teams capture, summarize, search, and share what happened after a meeting. Minuta helps professionals understand the room and draft a response while the customer is still waiting.
Before, during and after
Pick the right job
Otter.ai
- You want meeting notes, transcripts, summaries, and searchable history after the call.
- You're fine with a bot joining the call (Otter Assistant on Zoom/Meet/Teams).
- Your team already lives in Otter's web app for search, sharing, and follow-up workflows.
- You do not need help formulating an answer while the call is still happening.
- You handle customer calls in English, Portuguese, or Spanish and need live help answering.
- You need to formulate a clear answer live, using the transcript and your own docs.
- You can't (or don't want to) have a bot show up in client calls.
- You want local meeting records and understand that audio and text excerpts are sent to cloud AI for processing.
- You want translation between English, Portuguese, and Spanish so you can keep up in the moment.
Side by side
| Feature | Otter.ai | Minuta |
|---|---|---|
| Live transcription | Yes — cloud↗ | Yes — Deepgram primary, OpenAI/Groq fallback |
| Live translation (EN ↔ PT/ES) | No (no Portuguese support)↗ | Yes — real-time |
| Live answer drafting (copilot) | No | Yes (Pro) |
| Bot in the meeting | Yes — Otter Assistant joins the call↗ | No — no bot, no participant |
| Audio processing | Cloud (US)↗ | Local capture; cloud AI processing (internet required) |
| Personal context for live answers | Limited | Yes — copilot uses your docs |
| Speaker identification | Yes | Yes (post-call diarization) |
| Auto summary / action items | Yes | Yes — secure cloud LLM (Pro) |
| Works offline | No | No (requires internet) |
| Compliance | SOC 2 II + HIPAA (Enterprise)↗ | Local meeting records; cloud AI processing |
| Free tier | 300 min/month↗ | 7-day trial: 120 minutes total · then 60 shared minutes/month Free |
| Paid | From $8.33/user/mo (annual)↗ | Pro: see current plans |
Pricing as of 2026-04-30; check each vendor for the current numbers.
Where Minuta wins
- Use Otter when the value is the artifact after the meeting: notes, transcripts, search, and team follow-up.
- Use Minuta when the risk is the live moment: a customer asks in English, Portuguese, or Spanish, you need context, and you need a draft answer before the conversation moves on.
- Minuta grounds that draft in what was just said and in your own PDFs or notes, so the answer is not generic.
- The live translation rail helps you stay with the conversation while the transcript remains the source for the answer.
Comparing other tools? Fireflies · Granola · Zoom AI Companion · Krisp Notes
Try Minuta on your next multilingual customer call
Use it when the customer asks a hard question and you need a live answer draft, not just notes afterward.